Nicola has worked in the fields of education and administration for over six years combined. Hailing from the UK, she obtained her BA Modern Languages in Spanish, Czech and French from the University of Sheffield in 2013 and started out her career as an English language teacher. She has lived and worked in five countries, including Spain, the Czech Republic, and Vietnam, and brings an international outlook to the W21C team. Moving into the field of education management, she spent two years working in operations for an English language summer school, and came directly to W21C from the London School of Economics and Political Science, where she was managing undergraduate and postgraduate degree programs. Her specialty is in streamlining internal operations processes to ensure higher efficiency and functionality. Nicola oversees the day-to-day operations of W21C, and puts her education and leadership skills to support the operations team, as well as other W21C project initiatives.